| Code | Cause | Remedy |
|---|---|---|
| E000 to E197 (DC Controller) | ||
| E000 | The temperature of the fixing assembly is abnormally high | |
| 0001 | While startup control is under way, the reading of the main thermistor is less than 30 deg C continuously for 200 msec or more 1 sec after the start of power supply. While startup control is under way, the reading of the main thermistor is less than 70 deg C continuously for 200 msec or more 2 sec after the start of power supply. While startup control is under way, the reading of the main thermistor is less than 120 deg C continuously for 200 msec 6 sec after the start of power supply. The startup control does not end 30 sec after the start of power supply. |
Reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR.
Replace the main thermistor. Replace the DC controller PCB. |
| E001 | The temperature of the fixing assembly is abnormally high | |
| 0000 | The reading of the main thermistor is 250 deg C or more continuously for 200 msec. |
Reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR.
Replace the main thermistor. Replace the DC controller PCB. |
| 0001 | The hardware circuit detects overheating of the main or sub thermistor for 200 msec | |
| 0002 | The reading of the sub thermistor is 295 deg C or more continuously for 200 msec. | |
| E002 | The rise in temperature of the fixing assembly is faulty. | |
| 0000 |
While startup control is under way, the reading of the main thermistor is less
than 115 deg C continuously for 400 msec 1.3 sec after it has indicated 100 deg
C.
While startup control is under way, the reading of the main thermistor is less than 150 deg C continuously for 400 msec 1.3 sec after it has indicated 140 deg C. |
Reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR.
Replace the main thermistor. Replace the DC controller PCB. |
| E003 | The fixing temperature is too low after a standby state. | |
| 0000 | While regular temperature control is under way, the reading of the main thermistor is less than 140 deg C continuously for 400 msec or more. |
Reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR.
Replace the main thermistor. Replace the DC controller PCB. |
| E004 | Failure in main/sub thermistor | |
| 0000 | When disconnection is detected with connector of the main/sub thermistor for 30 sec continuously while DC controller is working. |
Reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR.
Replace the main thermistor. Replace the DC controller PCB. |
| E007 | The rotation of the fixing film is faulty. | |
| 0000 | While the fixing motor is rotating, the marker signal is not detected for 6 sec with the reading of the main thermistor indicating 100 deg C or more. |
Reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR.
Replace the film unit. Replace the DC controller PCB. |
| E010 | The rotation of the main motor is faulty. | |
| 0001 | Detection is executed every 100 msec after the start of motor rotation; however, the drive detection signal is absent for 2 sec. | Replace the main motor. Replace the DC controller PCB. |
| 0002 | During motor rotation, detection is executed every 100 msec; however, the drive signal is absent 5 times in sequence. | |
| E014 | The rotation of the fixing motor is faulty. | |
| 0001 | Detection is executed every 100 msec after the start of motor rotation; however, the drive detection signal is absent for 2 sec. | Replace the fixing motor. Replace the DC controller PCB. |
| 0002 | During motor rotation, detection is executed every 100 msec; however, the drive signal is absent 5 times in sequence. | |
| E019 | The waste toner case is full, or the waste toner case full sensor is faulty. | |
| 0000 | When the waste toner case is identified as being full for 2000 prints continuously, an alert is issued; thereafter, the case is identified as being full continuously for 100 prints. | Replace the waste toner sensor. Replace the DC controller PCB. |
| E020 | The path between the sub hopper and the developing assembly is clogged with toner. | |
| 0000 | The developing assembly toner sensor detects the absence of toner, while the sub hopper toner sensor detects the presence of toner. With the developing clutch turned on, the hopper feedscrew motor is rotated for 1 sec intermittently 194 times; still, the developing assembly toner sensor does not detect the presence of toner. | Replace the developing assembly toner sensor. Replace the sub hopper toner sensor. Replace the DC control PCB. |
| E024 | The developing assembly connector is disconnected/Disconnection of Toner sensor. | |
| 0000 | The developing assembly toner sensor connection detection signal is absent for 100 msec 10 times in sequence. | Replace the developing assembly toner sensor. Connect the connector. Replace the DC controller PCB. |
| 0001 |
Disconnection of the wire used for detecting the connection of the toner level
sensor is found.
-iR 3225 When the disconnection of the wire used for detecting the connection of the toner level sensor has been detected for 7.5 min without interruption (12.5 min in the manual /envelop cassette feeding). -iR 3245/3235/3230 When the disconnection of the wire used for detecting the connection of the toner level sensor has been detected for 12.5 min without interruption. |
Correct the cable. Replace the sensor. |
| E025 | The hopper motor or the bottle motor is faulty. | |
| 0000 | The sub hopper toner sensor connection detection signal is absent for 100 msec 10 times in sequence. |
Replace the sub hopper toner sensor.
Connect the connector. Replace the detection PCB. |
| 0001 | While the hopper motor is rotating, the motor error lock signal is detected continuously 4 times every 56 msec. Or, while the bottle motor is rotating, the motor error lock signal is detected 22 times in sequence every 10 msec. |
Replace the hopper motor.
Replace the bottle motor. Replace the DC controller PCB. |
| E032 | The eM controller counter malfunctions. | |
| 0001 | An open circuit is detected for the count pulse signal. | Turn off the main power, and check the cable for an open circuit; then, turn the main power back on. |
| E064 | The voltage of the power supply is faulty (high-voltage error). | |
| 0001 | The value read from the EEPORM is outside a specific range. | Turn off and then back on the main power. Replace the EEPROM. |
| 0002 | While output is being generated, the AD value of the primary DC voltage is 230 (DEC) or more for 100 msec 2 times in sequence. (However, after output, it is not detected for 100 msec.) |
Replace the high-voltage power supply.
Replace the DC controller PCB. |
| 0003 | While output is being generated, the AD value of the developing DC voltage is 224 (DEC) or more for 10 msec 2 times in sequence. (However, after output, it is not detected for 100 msec.) | |
| 0004 | While output is being generated, the AD value of the transfer output current is 205 (DEC) or more for 100 msec 2 times in sequence. (However, after output, it is not detected for 100 msec.) | |
| 0005 | While output is being generated, the AD value of the transfer output voltage is 0 (DEC) for 100 msec 2 times in sequence. (However, after output, it is not detected for 100 msec.) | |
| E110 | The laser scanner motor is faulty. | |
| 0001 | The scanner motor speed lock signal does not indicate a locked state a specific period of time after the scanner motor has been started. |
Replace the laser unit.
Replace the DC controller PCB. Check the wiring. |
| 0002 | The speed lock signal indicates a deviation 10 times in sequence at intervals of 100 msec after the signal has indicated a locked state. | |
| 0003 | With the image clock switched over, the scanner motor speed lock signal does not indicate a locked state 6.5 sec after a switchover is made from low to normal speed or 8 sec after a switchover is made from normal to low speed. | |
| E191 | There is an error in the communication with the high-voltage power supply. | |
| 0000 | The data transmission/reception does not end normally 500 msec after the most recent transmission/reception of data ended normally. |
Replace the high-voltage power supply.
Replace the DC controller PCB. |
| E197 | Error in communication of laser driver PCB | |
| 0000 | Communication error 1 with image PCB |
Check routing (wiring)
Replace the laser unit Replace DC controller PCB |
| 0001 | Communication error 2 with image PCB | |
| 0003 | Disconnection of laser harness | |
| E202 to E248, E280 (Reader) | ||
| E202 | There is an error in the detection of the CCD home position. | |
| 0001 | The attempt to detect the home position fails when the CCD is moved forward. |
Disconnect and then connect the harness connector.
Replace the optical HP sensor, optical motor, and reader controller PCB. |
| 0002 | The attempt to detect the home position fails when the CCD is moved back. | |
| E225 | The light intensity of the CCD is faulty. |
Disconnect and then connect the flexible cable.
Replace the flexible cable, CCD unit, and reader controller PCB. |
| E227 | The reader unit power supply (24V) is faulty. | |
| 0001 | At time of power-on, the 24V port is off. |
Disconnect and then connect the power supply harness connector.
Replace the power supply. |
| 0002 | At the start of a job, the 24V port is off. | |
| 0003 | At the end of a job, the 24V port is off. | |
| 0004 | When a load is being driven, the 24V port is off. | |
| E248 | EEPROM error | |
| 0001 | An error has occurred at power-on. | Replace the reader controller PCB. |
| 0002 | An error has occurred during write operation. | |
| 0003 | An error has occurred during read operation following write operation. | |
| E280 | Reading unit communication error | |
| 0001 | Reception status error |
Disconnect and then connect the flexible cable.
Replace the flexible cable. |
| 0002 | Reception interrupt error | |
| 0003 | Insufficient insertion of the reading unit connector | |
| E261 to E315 (DC Controller, Main Controller) | ||
| E261 | The zero-cross signal is faulty. | |
| 0000 | When the relay is on, the zero-cross signal is not detected for 500 msec or more. |
Replace the AC driver PCB.
Replace the DC controller PCB. |
| E315 | There is an error in image data. | |
| 0007 | There is an error in JBIG encoding. | Turn off and then back on the power. |
| 000d | There is an error in JBIG decoding. | |
| 000e | Error in decoding of software | Replace the main controller PCB |
| 0025 | Error in ROTU hardware |
Replace SDRAM. Replace HDD.
Replace the main controller PCB. |
| 0027 | Error in ROTU timeout | |
| 0033 | Error in MemFill hardware | Replace the main controller PCB. |
| 0035 | Error in MemFill timeout | |
| 0100 | Error in PrcOverRun | |
| 0500 | Error in device timeout [location to be detected] image process module (SCIO) [Detection timing] when there is no interruption 2 min after the operation has been started |
Check connection with DDI-S cable(RCON).
Replace the main controller PCB. |
| 0501 | Device: abnormal termination error [location to be detected] image process module (SCIO) [Detection timing] When abnormal interruption is detected after the operation has been started. | |
| 0510 | Device: timeout error [Location to be detected] image process module (SCIP) [Detection timing] when there is no interruption 2 min after the operation has been started. | |
| 0511 | Device: abnormal termination error [Location to be detected] image process module (SCIP) [Detection timing] when abnormal interruption is detected after the operation has been detected. | |
| 0520 | Device: timeout error [Location to be detected] image process module (CMIP) [Detection timing] When there is no interruption 2 min after the operation has been started | |
| 0521 | Device: abnormal termination error [Location to be detected] image process module (CMIP) [Detection timing] when abnormal interruption is detected after the operation has been detected. | |
| 0530 | Device: timeout error [Location to be detected] image process module (JPEN) [Detection timing] when there is no interruption 2 min after the operation has been started. |
Turn OFF and then ON the power.
Replace the main controller PCB if this occurs frequently. |
| 0531 | Device: abnormal termination error [Location to be detected] image process module (JPEN) [Detection timing] when abnormal interruption is detected after the operation has been started. | |
| 0540 | Device: timeout error [Location to be detected] image process module (JPDE) [Detection timing] when there is no interruption 2 min after the operation has been started. | |
| 0541 | Device: abnormal termination error [Location to be detected] image process module (JPDE) [Detection timing] when abnormal interruption is detected after the operation has been started. | |
| 0550 | Device: timeout error [Location to be detected] image process module (PRIP) [Detection timing] when there is no interruption 2 min after the operation has been started. |
Check connection with DDI-P cable(DCON).
Replace the main controller PCB. |
| 0551 | Device: abnormal termination error [Location to be detected] image process module (PRIP) [Detection timing] when abnormal interruption is detected after the operation has been started. | |
| 0560 | Device: timeout error [Location to be detected] image process module (PRIO) [Detection timing] when there is no interruption 2 min after the operation has been started. | |
| 0561 | Device: abnormal termination error [Location to be detected] image process module (PRIO) [Detection timing] when abnormal interruption is detected after the operation has been started. | |
| E400, E413, E490 (ADF) | ||
| Code | Cause/Detection Details | Measures |
| E400 | A communication error is detected for a certain period of time after communication with the engine started at the time of initialization. | |
| 0001 | The checksum values of data received from the ADF driver PCB are inconsistent for a certain period of time. |
Check connection of ADF lattice cable (cleaning of connecting point).
Replace the AC driver PCB. Replace the reader controller PCB. Replace the main controller PCB. |
| 0002 | The status of data received from the ADF driver PCB is not normal for a certain period of time. | |
| 0003 | A serial communication error interrupt is detected for a certain period of time. | |
| E413 | Failure in the separation motor (The level of the separation motor HP sensor does not change within a specified period even when the separation motor is driven.) | |
| 0001 | The separation roller is in the OPEN status when initializing the separation motor. |
Replace the separation motor HP sensor.
Replace the separation motor. Replace the ADF driver PCB. |
| 0002 | The separation roller is in the CLOSE status when initializing the separation motor. | |
| E490 | The ADF installed is not supported. | |
| 0001 | Error with an incorrect ADF model |
The ADF installed is not supported.
Replace the DC controller PCB. |
| E500 to E5F9 (Finisher) | ||
| Code | Cause | Remedy |
| E500 | ||
| 0001 | fault in communication with the finisher (common among all finishers) |
Replace the finisher controller PCB.
Replace the DC controller PCB. |
| E503 | ||
| 0002 |
fault in communication with the finisher (External finisher)
fault in communication between finisher and saddle unit |
Replace the finisher controller PCB.
Replace the saddle controller PCB. Check the cable. |
| 0003 |
fault in communication with the finisher (External finisher)
fault in communication between finisher and punch unit |
|
| E505 | ||
| 0001 | fault in the data stored in backup memory |
Turn off the main power.
Check the wiring of the DC controller PCB and the finisher controller, and check the fuse of the 24-V power supply. Thereafter, turn the main power back on. |
| 0002 | fault in the EEPROM data of the punch unit |
Replace the punch driver PCB.
Replace the finisher controller PCB. |
| E514 | ||
| 0001 |
fault in stack delivery motor (Finisher-S1)
When the stack retaining spacer is returned to home position, the belt escape home position sensor does not go on within 1.5 sec. |
Replace the finisher controller PCB.
Replace the stack delivery motor. Check the stack delivery drive mechanism. |
| 0002 |
fault in stack delivery motor (Finisher-S1)
When the stack retaining spacer is shifted from home position, the belt escape home position sensor does not go off within 1.5 sec. |
|
| E514 | ||
| 0001 |
fault in trailing edge assist motor (External finisher)
The home position sensor does not go off even when the trailing edge assist motor has rotated for a specific period of time. |
Replace the finisher control PCB.
Replace the trailing edge assist motor. |
| 0002 |
fault in trailing edge assist motor (External finisher)
The home position sensor does not go on even after the trailing edge assist motor has rotated for a specific period of time. |
|
| E519 | ||
| 0001 |
Gear change motor error (External finisher)
The home position sensor does not go off even when the gear change motor has rotated for a specific period of time. |
Replace the finisher controller PCB.
Replace the gear change motor. Check the gear change mechanism. |
| 0002 |
Gear change motor error (External finisher)
The home position sensor does not go on even when the gear change motor has rotated for a specific period of time. |
|
| E520 | ||
| 0001 |
The offset motor or the finisher controller PCB is faulty.
The offset home position sensor is faulty (Finisher-S1). While the offset motor is in operation, drive was applied for 1000 msec for movement toward the home position sensor; however, the offset home position sensor does not go on. |
Replace the offset motor.
Replace the offset home position sensor. Replace the finisher controller PCB. |
| 0002 |
The offset motor or the finisher controller PCB is faulty.
The offset home position sensor is faulty (Finisher-S1). While the offset motor is in operation, drive was applied for 1000 msec for movement away from the home position sensor; however, the offset home position sensor does not go off. |
|
| E530 | ||
| 8001 |
Rear alignment error (Finisher-S1)
The home position sensor does not go on within 2000 msec after the start of operation when the rear aligning plate is shifted to home position. |
Replace the finisher controlled PCB.
Replace the rear alignment motor. Check the rear aligning plate drive mechanism. Check the rear alignment home position sensor. |
| 8002 |
Rear alignment error (Finisher-S1)
The home position sensor does not go off within 1000 msec after the start of operation when the rear aligning plate is shifted from home position. |
|
| E530 | ||
| 0001 |
Front alignment error (External finisher)
The home position sensor does not go off even when the front alignment motor has been rotated for a specific period of time. |
Replace the finisher controller PCB.
Replace the front alignment motor. Check the front aligning plate drive mechanism. Check the front alignment home position sensor. |
| 0002 |
Front alignment error (External finisher)
The home position sensor does not go on even when the front alignment motor has been rotated for a specific period of time. |
|
| E531 | ||
| 8001 |
Stapler error (Finisher-S1)
At time of staple jam recovery, the home position sensor does not go on with 500 msec after the start of reverse rotation of the stapler motor. |
Replace the finisher controller PCB.
Replace the stapler. Check the harness. |
| 8002 |
Stapler error (Finisher-S1)
The home position sensor does not go off within 500 msec after the stapler motor has been started. |
|
| E531 | ||
| 0001 |
Stapler error (External finisher)
The home position sensor does not go off even when the stapler motor has rotated for a specific period of time. |
Replace the finisher controller PCB.
Replace the stapler. Check the harness. |
| 0002 |
Stapler error (External finisher)
The home position sensor does not go on even when the stapler motor has rotated for a specific period of time. |
|
| E532 | ||
| 8001 |
Stapler shift error (Finisher-S1)
The stapler slide home position sensor does not go on within 11 sec when the stapler is shifted to home position. |
Replace the finisher controller PCB.
Replace the stapler shift motor. Check the stapler shift home position sensor. Check the harness. |
| 8002 |
Stapler shift error (Finisher-S1)
The stapler slide home position sensor does not go off within 1.0 sec when the stapler is shifted from home position. |
|
| E532 | ||
| 0001 |
Stapler shift error (External finisher)
The home position sensor does not go off even after the stapler shift motor has rotated for a specific period of time. |
Replace the finisher controller PCB.
Replace the stapler shift motor. Check the stapler shift home position sensor. Check the harness. |
| 0002 |
Stapler shift error (External finisher)
The home position sensor does not go on even when the stapler shift motor has rotated for a specific period of time. |
|
| E535 | ||
| 0001 |
Swing cam error (Finisher-S1)
The home position sensor does not go off within 1000 msec after the start of operation when the swing arm is shifted from home position. |
Replace the finisher controller PCB.
Replace the swing cam motor. Check the swing cam home position sensor. Check the harness. |
| 0002 |
Swing cam error (Finisher-S1)
The home position sensor does not go off within 1.0 sec when the stack delivery roller swing arm is moved from home position. |
|
| E535 | ||
| 0001 |
Swing cam error (External finisher)
The home position sensor does not go off even when the swing motor has rotated for a specific period of time. |
Replace the finisher controller PCB.
Replace the swing cam motor. Check the swing cam home position sensor. Check the harness. |
| 0002 |
Swing cam error (External finisher)
The home position sensor does not go on even when the swing motor has rotated for a specific period of time. |
|
| E537 | ||
| 8001 |
Front alignment error (Finisher-S1)
The home position sensor does not go on within 2.0 sec when the front aligning plate is moved to home position. |
Replace the finisher controller PCB.
Replace the front alignment motor. Check the front aligning plate drive mechanism. Check the front alignment home position sensor. |
| 8002 |
Front alignment error (Finisher-S1)
The home position sensor dos not go off within 1.0 sec when the front aligning plate is shifted from home position. |
|
| E537 | ||
| 0001 |
Rear alignment error (External finisher)
The home position sensor does not go on within 2000 msec after the start of operation when the read aligning plate is moved to home position. |
Replace the finisher controller PCB.
Replace the rear alignment motor. Check the rear aligning plate drive mechanism. Check the rear alignment home position sensor. |
| 0002 |
Rear alignment error (External finisher)
The home position sensor does not go off within 1000 msec after the start of operation when the rear aligning plate is moved form home position. |
|
| E540 | ||
| 8002 |
Stack tray motor error (Finisher-S1)
The operation to detect the paper surface of the stack tray does not end within 1.0 sec. |
Replace the finisher controller PCB.
Replace the tray ascent/descent motor. Check the stack tray drive mechanism. Check the paper surface sensor. |
| 8003 |
Stack tray motor error (Finisher-S1)
An abnormal combination of sensor states has been detected. |
Replace the finisher controller PCB.
Check the stack tray upper limit sensor. Check the stack tray lower limit sensor. Check the stack tray upper paper surface sensor. Check the stack tray lower paper surface sensor. |
| E540 | ||
| 0002 |
Upper tray ascent/descent motor error (External finisher)
Upper tray ascent/descent motor clock error |
Replace the No. 1 tray shift motor.
Replace the finisher controller PCB. Check the tray ascent/descent mechanism. |
| 0003 |
Upper tray ascent/descent motor error (External finisher)
Area error |
Replace the No. 1 tray area sensor PCB.
Replace the finisher controller PCB. |
| 0004 |
Upper tray ascent/descent motor error (External finisher)
Safety switch activation |
Check the No. 1 tray closed detecting switch.
Replace the finisher controller PCB. |
| E542 | ||
| 0002 |
Lower tray ascent/descent motor error (External finisher)
Lower tray ascent/descent motor clock error |
Replace the No. 2 tray shift motor.
Replace the finisher controller PCB. Check the tray ascent/descent mechanism. |
| 0003 |
Lower tray ascent/descent motor error (External finisher)
Area error |
Replace the No. 2 tray shift area sensor PCB.
Replace the finisher controller PCB. |
| E577 | ||
| 8001 |
Paddle error (Finisher-S1)
The paddle home position sensor does not go on within 1.5 sec when the paddle is shifted to home position. |
Check the paddle motor.
Check the paddle home position sensor. Replace the finisher controller PCB. |
| 8002 |
Paddle error (Finisher-S1)
The paddle home position sensor does not go off within 1.0 sec when the paddle is moved to home position. |
|
| E584 | ||
| 0001 |
Shutter unit error (External finisher)
The shutter open sensor does not go off (i.e., the shutter does not close). |
Check the stack edging motor.
Check the open/close clutch. Check the shutter home position sensor. Replace the finisher controller PCB. |
| 0002 |
Shutter unit error (External finisher)
The shutter open sensor does not go on (i.e., the shutter does not open). |
|
| E590 | Punch motor error | |
| 0001 | The punching home position is not detected even when the puncher motor has been driven for 200 msec. |
Check the punch motor.
Check the punch motor clock sensor. Check the punch driver PCB. Replace the finisher controller PCB. |
| 0002 | The punch home position sensor is not defected even after the motor has stopped at time of punch motor initial operation. | |
| E591 | Punch dust sensor error | |
| 0001 | Error in light-receiving voltage while light is emitted |
Check the waste paper case full sensor.
Check the punch driver PCB. Replace the finisher controller PCB. |
| 0002 | Error in light-receiving voltage while light is not emitted | |
| E592 | Paper trailing edge sensor/horizontal sensor error | |
| 0001 | Error in light-receiving voltage when light is emitted (trailing edge sensor) |
Check the paper trailing edge sensor.
Check the horizontal registration sensor. Check the punch driver PCB. Replace the finisher controller PCB. |
| 0002 | Error in light-receiving voltage when light is not emitted (trailing edge sensor) | |
| 0003 | Error in light-receiving voltage when light is emitted (horizontal registration sensor 1) | |
| 0004 | Error in light-receiving voltage when light is not emitted (horizontal registration sensor 1) | |
| 0005 | Error in light-receiving voltage when light is emitted (horizontal registration sensor 2) | |
| 0006 | Error in light-receiving voltage when light is not emitted (horizontal registration sensor 2) | |
| 0007 | Error in light-receiving voltage when light is emitted (horizontal registration sensor 3) | |
| 0008 | Error in light-receiving voltage when light is not emitted (horizontal registration sensor 3) | |
| 0009 | Error in light-receiving voltage when light is emitted (horizontal registration sensor 4) | |
| 000A | Error in light-receiving voltage when light is not emitted (horizontal registration sensor 4) | |
| E593 | Punch shift motor error | |
| 0001 | The light-receiving voltage home position sensor does not go off when light is emitted. |
Check the horizontal registration motor.
Check the horizontal registration home position sensor. Check the punch driver PCB. Replace the finisher controller PCB. Check the punch shift mechanism. |
| 0002 | The light-receiving voltage home position sensor does not go on when light is not emitted. | |
| E5F0 | Saddle paper positioning plate error | |
| 0001 | The paper positioning plate home position sensor does to go on when the paper positioning motor has been driven for 1.33 sec. Paper positioning plate motor (M4S)/paper positioning plate home position sensor (P17S) |
Check the paper positioning plate motor.
Check the paper positioning plate home position sensor. Replace the finisher controller PCB. Check the paper positioning plate drive mechanism. |
| 0002 | The paper positioning plate home position sensor doest not go off when the paper positioning plate motor has been driven for 1 sec. Paper positioning plate motor (M4S)/paper positioning plate home position sensor (P17S) | |
| E5F1 | Saddle paper folding error | |
| 0001 | The number of detection pulses of the paper folding motor clock sensor has dropped below a specific value. Paper folding motor (M2S)/paper folding motor clock sensor (P14S) |
Check the paper folding motor.
Check the paper folding motor clock sensor.
Replace the finisher controller PCB. Check the paper folding plate drive mechanism. |
| 0002 | The state of the paper folding home position sensor doest not change when the paper folding motor has been driven for 3 sec. Paper folding motor (M2S)/paper folding motor clock sensor (P14S) | |
| E5F2 | Saddle guide error | |
| 0001 | The guide home position sensor does not go on when the guide motor has been driven for 0.455 sec. Guide motor (M3S)/guide home position sensor (PI13S) |
Check the guide motor.
Check the guide home position sensor. Replace the finisher controller PCB. Check the guide drive mechanism. |
| 0002 | The guide home position sensor does not go off when the guide motor has been driven for 1 sec. Guide motor (M3S)/guide home position sensor (PI13S) | |
| E5F3 | Saddle alignment error | |
| 0001 | The aligning plate home position sensor does not go on when the alignment motor has been driven for 0.5 sec. (at time of initialization, 1.67 sec.) Alignment motor (M5S)/aligning plate home position sensor (PI5S) |
Check the alignment motor.
Check the alignment home position sensor. Check the aligning plate drive mechanism. Replace the finisher controller PCB. |
| 0002 | The aligning plate home position sensor does not go off when the alignment motor has been driven for 1 sec. Alignment motor (M5S)/aligning plate home position sensor (PI5S) | |
| E5F4 | Saddle rear stapling error | |
| 0001 | The stitching home position sensor does not go on when the stitch motor (rear) has been rotated in reverse for 0.5 sec or more. Stitch motor (rear; M6S)/stitching home position sensor (rear; MS5S) |
Replace the stitcher (rear).
Check the harness. Replace the finisher controller PCB. |
| 0002 | The stitching home position sensor does not go off when the stitch motor (rear) has been rotated in normal direction for 0.5 sec or more. Stitch motor (rear; MS)/stitching home position sensor (rear; MS5S) | |
| E5F5 | Saddle front stapling error | |
| 0001 | The stitching home position sensor does not go on when the stitch motor (front) has been rotated in reverse for 0.5 sec or more. Stitch motor (front; M7S)/stitching home position sensor (front; MS7S) |
Replace the stitcher (front).
Check the harness. Replace the finisher controller PCB. |
| 0002 | The stitching home position sensor does not go off when the switch motor (front) has been rotated in normal direction for 0.5 sec or more. Stitch motor (front; M7S)/stitching home position sensor (front; MS7S) | |
| E5F6 | Saddle butting error | |
| 0001 | The paper butting plate home position sensor does not go on when the paper butting plate motor has been driven for 0.3 sec. Paper butting plate motor (M8S)/paper butting plate home position sensor (PI14S) |
Check the paper butting plate motor.
Check the paper butting plate home position sensor. Replace the finisher controller PCB. |
| 0002 | The paper butting plate home position sensor does not go off when the paper butting plate motor has been driven for 80 msec or more. Paper butting plate motor (M8S)/paper butting plate home position sensor (PI14S) | |
| 0003 | The number of detection pulses of the paper butting plate motor has dropped below a specific value. paper butting plate motor (M8S)/paper butting plate motor clock sensor (PI1S) |
Check the paper butting plate motor.
Check the paper butting plate motor clock sensor. Replace the finisher controller PCB. |
| 0004 | The paper butting plate leading edge sensor does not go off when the paper butting plate motor has been driven for 80 msec. Paper butting plate motor (M8S)/paper butting plate leading edge sensor (PI15S) |
Check the paper butting plate motor.
Check the paper butting plate leading edge sensor. Replace the finisher controller PCB. |
| 0005 | The paper butting plate leading edge sensor does not go on when the paper butting plate motor has been driven for 0.3 sec. Paper butting plate more (M8S)/paper butting plate leading edge sensor (PI15S) | |
| E5F8 | Saddle connector error | |
| 0001 | The connector of the paper butting plate home position sensor has been identified as being disconnected. Connector of guide home position sensor (PI13S) |
Connect the connector of the guide home position sensor. Check the harness. Replace the finisher controller PCB. |
| 0002 | The connector of the paper butting plate home position sensor has been identified as being disconnected. Connector of paper butting plate home position sensor (PI14S) |
Connect the connector of the paper butting plate home position sensor. Check the harness. Replace the finisher controller PCB. |
| 0003 | The connector of the paper butting plate leading edge sensor has been identified as being disconnected. Connector of paper butting plate leading edge sensor (PI15S) |
Connect the connector of the paper butting plate leading edge sensor. Check the harness. Replace the finisher controller PCB. |
| E5F9 | Saddle switch error | |
| 0001 |
The inlet cover switch has been identified as being open for 1 sec or more
after the start of printing or the start of initial rotation with the following
sensors identifying their respective covers as being closed:
inlet cover sensor (PI9S) nt cover open/closed sensor (PI2S) delivery cover sensor (PI3S) Or, the front over switch (MS2S) or the delivery cover switch (MS3S) is open. Inlet cover switch (MS1S)/front cover switch (MS2S)/delivery cover switch (MS3S) |
Check the inlet cover switch.
Check the inlet cover sensor. Check the front cover open/closed sensor. Check the delivery cover sensor. Replace the finisher controller PCB. |
| 0002 |
The front cover switch has been identified as being open from the start of
printing or the start of initial rotation with the following sensors
identifying their respective covers as being closed.
inlet cover sensor (PI9S) front cover open/closed sensor (PI2S) delivery cover sensor (PI3S) front cover switch (MS2S)/delivery cover switch (MS3S) |
|
| 0003 |
The delivery cover switch has been identified as being open after the start of
printing or the start of initial rotation of the host machine with the
following sensors identifying their respective covers as being closed:
inlet cover sensor (PI9S) front cover open/closed sensor (PI2S) delivery cover sensor (PI3S) delivery cover switch (MS3S) |
Check the delivery cover switch.
Check the inlet cover sensor. Check the inlet cover sensor. Check the front cover open/closed sensor. Check the delivery cover sensor. Replace the finisher controller PCB. |
| E602 (Error in HDD/encryption board) | ||
| E602 | There is an error on the hard disk. | |
| 0001 | The HDD cannot be recognized. The startup partition (BOOTDEV) cannot be found at startup. |
1. Turn off the main switch, and check the cable connector. Then, turn on the
main switch.
2. Check to see if the HDD spins up when the main switch is turned on and if the 5V/12V power is supplied. 3. If the symptom still exists after the foregoing, replace the HDD, re-install the system software. If the symptom still exists, replace the main board. |
| 0002 | The system software for the main CPU does not exist. |
1. Start in safe mode, reinstall a system, and turn OFF/ON the power.
2. Replace the HDD and reinstall a system. |
| 0003 | Suspension of a write operation to the boot device has been detected. | |
| 0006 | The system software of the sub CPU does not exist. | |
| 0009 | [Cause] there is no necessary FONT file in /BOOTDEV/BOOT. [Location to be detected] each point [Detection timing] detected when executing report print, X/IFAX communication, stamp print |
1. Download SYSTEM again.
2. Check that the font file is located in /BOOTDEV/BOOT. |
| 0012 | [Cause] damage/deletion of file on HDD referred by WEB browser [Location to be detected] initialization of web browser [Detection timing] Archive cannot be found in /BOOTDEV/BROWS by reextracting (reloading) web browser's file when failed to extract (load) web browser's file in /APL_GEN/NetFront. | Reinstall WEB browser contents using download tool. (If failed to recover, replace HDD because HDD could have been damaged) |
| 2000 | Error in authentication between the host machine and encryption board |
Check connection of encryption board (turn OFF and then ON the power)
Use SST to execute key clear of the encryption board (HDD needs to be formatted because HDD is not formatted. System firmware needs to be reinstalled) |
| 2001 | Mismatch in the operation of encryption board | Use SST to execute key clear of the encryption board (HDD needs to be formatted because HDD is not formatted. System firmware needs to be reinstalled) |
| 2002 | Fault in the encryption board, etc. |
Check connection of the encryption board (turn OFF and then ON the power)
Use SST to execute key clear of the encryption board (HDD needs to be formatted because HDD is not formatted. System firmware needs to be reinstalled) After replacing the encryption board, format HDD and reinstall SYSTEM using SST. Replace the main controller PCB. |
| Остальные подкоды ошибки E602 лучше смотреть в сервисной документации - свести их в одну таблицу не представляется возможным. | ||
| E604 to E748 (Main Controller, DC Controller) | ||
| E604 | The image memory is faulty or is inadequate. | |
| 0000 | The memory size does not match the model. | Increase the memory. |
| E609 | There is an error on the HDD. | |
| 0008 | At startup, the HDD fails to reach a specific temperature level within a specific period of time. |
Replace the hard disk.
Replace the DC controller PCB. |
| 0009 | At time of sleep recovery, the temperature fails to reach a specific level. | |
| E610 | The HDD coding key is faulty. | |
| 0001 | An encryption board does not exist. | Check the hardware constitution |
| 0002 | Memory configuration to perform encryption is not satisfied. | |
| 0101 | Memory initialization for the key storage area fails. | Turn the main power switch off/on |
| 0102 | Initialization for the encryption processing area fails | |
|
0201
0202 |
Error in the encryption processing area | |
| 0301 | Creation of an encryption key fails. | |
|
0302
0303 |
A fault in the encryption key is detected. |
Turn the main power switch off/on
Turn off/on the main power switch. (The contents of HDD are initialized.) |
|
0401
0402 |
An error is detected during encrypting. | Turn the main power switch off/on |
| 0501 | Error in document management information on /FSTDEV | |
| E611 | Error in repeated reboot due to such causes as malfunctioning SRAM | |
| 0000 | When damaged SRAM information occurs and hinders reading the job information on the SRAM, repeated reboot occurs at recovery from power supply cut. | Execute SRAM clear. |
| E674 | An error has occurred in communication between the fax control PCB (2-line) and main controller PCB. | |
| 0001 | An attempt to set mode for the fax device has failed. |
1. Check the connection of the cable between the fax control PCB (2-line) and
the main controller PCB.
2. Replace the ROM DIMM of the fax control PCB (2-line). 3. Replace the fax control PCB (2-line). 4. Replace the main controller PCB. |
| 0100 | Writing communication information fails after communication is completed, and reading the communication information fails. |
Turn the main power switch off/on.
Turning off/on the main power switch clears all communication information (log). |
| E710 | There is an error in the initialization of the IPC. | |
| 0001 | The machine fails to become ready 3 sec or less after the IPC chip startup. | Check the cable. |
| E711 | There is an error in the IPC communication. | |
| 0001 | The occurrence of an error has been recorded in the error register of the IPC chip 4 times or more within 1.5 sec. | Check the cable. |
| E713 | There is an error in the communication with the finisher or 3-way unit. | |
| 0000 | The communication with the finisher / 3-way unit does not resume within 5 sec after it has been disrupted. | Check the cable. Replace the DC controller PCB. Replace the finisher controller PCB. Replace the 3-way unit driver PCB. |
| E716 | Communication error with the pedestal/ 3-way unit | |
| 0000 | After the presence of a pedestal or a 3-way unit has been detected, the communication fails to be normal for 5 sec. | Check the cable. Replace the DC controller PCB. Replace the pedestal driver PCB. Replace the 3-way unit driver PCB. |
| 0010 | When the communication with the 3-way unit is faulty after detecting the connection with the finisher. | Install the 3-way unit. Check the cable and replace the DC controller PCB. Replace the 3-way unit driver PCB. |
| E717 | There is an error in the communication with the eM controller. | |
| 0001 | The eM controller is not connected at power on, although it was connected before the power was turned off because of an error. | Check the cable; thereafter, reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR. |
| 0002 | An IPC error has occurred while the eM controller is in operation. There is an open circuit for the IPC. An error has occurred, and the IPC communication remains disabled. | |
| E719 | There is a coin vendor error. | |
| 0001 | The coin vendor is not connected when the power is turned on, although it was connected before the power was turned off because of an error. | Check the cable; thereafter, reset the condition in service mode: COPIER>FUNCTION>CLEAR>ERR. |
| 0002 | While the coin vendor is in operation, an IPC error has occurred, IPC has developed an open circuit, or an error preventing recovery of IPC communication has occurred. An open circuit has been detected in the line for the pickup/delivery signal. An illegal signal has been detected. | |
| 0003 | While the unit price is being checked at startup, an error occurs in the communication with the coin vendor. | |
| 0011 | An error has occurred at new card reader startup. The new card reader is not connected when the power is turned off, although it was connected when the power was turned off. | |
| 0012 | An IPC error has occurred at new card reader startup. There is an IPC open circuit. An error has occurred that prevents recovery of IPC communication. | |
| 0031 | Error in communication at card reader (serial) startup Communication with the card reader cannot be started at startup. |
1. Check the connection of the cable for the card reader (connector
disconnected, cable cut); thereafter, reset the condition in service mode:
COPIER > FUNCTION > CLEAR > ERR.
2. Execute the following items in service mode after removing the card reader, and then install the card reader again. COPIER > FUNCTION > CLEAR > CARD COPIER > FUNCTION > CLEAR > ERR |
| 0032 | Error in communication after card reader (serial) startup Communication with the card reader is available at startup, and then becomes unavailable. | Check the connection of the cable for the card reader (connector disconnected, cable cut); thereafter, reset the condition in service mode: COPIER > FUNCTION > CLEAR > ERR. |
| E730 | There is a PDL software error. | |
| 1001 | An initialization error has occurred. |
1. Execute PDL resetting.
2. Turn on the power once again. |
| 100A | An error that may be critical to the system (e.g., failed initialization) has occurred. | |
| 9004 | There is an error in the communication (PAI) with an external controller. |
1. Turn on the power once main.
2. Check the connection of the open I/F board and the cable. 3. Replace the board for the external controller open I/F. 4. Replace the main board. |
| 9005 | There is a fault in the connector of the vide cable to the external controller. | |
| A006 | The PDL board does not respond. A subbootable is faulty or absent. |
1. Execute PDL resetting.
2. Turn on the power once again. 3. Check the connection of the SURF board. 4. Re-install the firmware. 5. Replace the main board. |
| A007 | There is a mismatch between the control software of the machine and the PDL control software in regard to version. |
1. Execute PDL resetting.
2. Turn on the power once again. 3. Execute system formatting (all), and reinstall the system. |
| B013 | There is corruption in the font data. |
1. Turn on the power once again.
2. Re-install the software. 3. Execute system formatting (all), and reinstall the system. |
| E732 | There is an error in the communication with the scanner. | |
| 0001 | There is a DDI-S communication error. |
1. Check the connector used to connect the scanner.
2. Check the power supply of the scanner (to see if initialization takes place at startup). 3. Replace the reader controller, scanner board, or main board as necessary. |
| 0010 | Fault in detection of DDI-S Vsync signal | |
| 9999 | A scanner is first detected from the printer model. (Not an error code but only the message 'Turn the main power switch OFF&ON again' is displayed on the users screen. The error is recorded in service mode > DISPLAY > ERR. | Turn the main power switch off/on |
| E733 | There is an error in the communication with the printer. | |
| 0000 | At startup, communication with the printer fails. |
1. Check the connector used to connect to the printer.
2. Check the power supply of the printer (to see if initialization takes place at startup). 3. Replace the DC controller or the main board. |
| 0001 | There is a DDI-P communication error. | |
| 0010 | Fault in detection of DDI-P Vsync signal | |
| 0020 | Error in DDI-P communication | |
| 0021 | Error in DDI-P communication | |
| E740 | There is an error on the Ether board | |
| 0002 | The MAC address is illegal. | Replace the LAN card. |
| E743 | There is an error in the DDI communication. | |
| 0000 | An SCI error has occurred. The received data is faulty. A reception timeout condition has occurred. An SEQ timeout error has occurred. |
Disconnect and then connect the flexible cable used to connect the reader unit
and the printer unit.
Replace the following as necessary: flexible cable, reader controller PCB, main controller PCB. |
| E744 | There is an error in the language file/boot ROM. | |
| 0001 | The version of the language file on the HDD and that of the bootable do not match. | Download a language file of the correct version. |
| 0002 | The size of the language file on the HDD is too large. | |
| 0003 | There is no language file on the HDD indicated by config.txt for a switchover. | |
| 0004 | An attempt to switchover to a language on the HDD fails. | |
| 1000 | The boot ROM that is mounted is of the wrong type. | Replace the boot ROM with one of the model in question. |
| 2000 | The engine ID indicated by the software ID is illegal. | Replace it with a software ID of the correct model. |
| 3xxx | Disagreement between the installed memory and the boot ROM | Confirm and correct the installed memory and the boot ROM. |
| E745 | There is a fault on the TokenRing board. | |
| 0001 | An attempt at PCI initialization has failed. |
1. Disconnect and then connect the TokenRing board.
2. Replace the TokenRing board. |
| 0002 | The MAC address is faulty. | Replace the TokenRing board. |
| 0003 | There is an error in the acquisition/setting of board information. | |
| 0004 | There is a connection error. |
1. Check the connection of the cable.
2. Replace the cable. 3. Check the power source of the MAU. 4. Replace the MAU. 5. Replace the TokenRing board. |
| 0005 | Other Errors | |
| E736 | The accessories board is of the wrong type. | |
| 0003 | At startup, a board for a different model has been detected. | Replace the UFR board of the correct type (model). |
| E748 | There is a mismatch between controller board and SDRAM size. | |
| 4910 | A controller board that does not match the product is defected. | Replace the main controller PCB. |
| 2000 | An error occurs when accessing the chip on the main controller PCB. | |
| 2001 | An error occurs when accessing the memory on the main controller PCB. |
1. Unplug/plug in the memory.
2. Replace the main controller PCB. |
| E804 to E805 (DC Controller Control Fan) | ||
| E804 | Error in power supply cooling fan | |
| 0000 | Failure in power supply cooling fan (while the fan is not working) When lock signal is detected for 5 sec while the fan is stopped. |
Disconnect and then connect the connector (J303) on DC controller PCB.
Replace the power supply cooling fan Replace DC controller PCB |
| 0001 | Failure in rotation of power supply cooling fan When lock signal failed to be detected for 5 sec while the fan is driven. | |
| E805 | There is a fan error. | |
| 0000 | Failure in heat exhaust fan (front) (FM2) When lock signal is detected for 5 sec while the fan is stopped. |
Replace the heat exhaust fan (front)
Replace DC controller PCB |
| 0001 | Failure in rotation of heat exhaust fan (front) (FM2) When lock signal failed to be detected for 5 sec while the fan is driven. | |
| 0002 | Failure in heat exhaust fan (rear) (FM1) When lock signal is detected for 5 sec while the fan is stopped. | |
| 0003 | Failure in rotation of heat exhaust fan (rear) (FM1) When lock signal failed to be detected for 5 sec while the fan is driven. | |
| E911 | Error in memory leak | |
